Scottsdale ProTech Client Appreciation Club — Earn 7% Back on Every Visit (Up to $1,000/Year)
Scottsdale ProTech Client Appreciation Club— Earn 7% Back on Every Visit (Up to $1,000/Year)
Excellent experience and customer service guys are very kind and professional very considerate and helpful thank you will be my one stop shop
"Thank you so much for the kind words! We're glad the visit felt easy and straightforward, that's exactly what we aim for. Our goal is to leave every car and every person better than we found them, and it means a lot to hear that came through. Looking forward to being your one-stop shop for years to come!" The ProTech Team
Amazing guys..fast and fair
Andrew and the team at Protech are great. We needed a new fuel pump, but there was a problem with the new pump. The team took ownership of the situation, replaced the new pump and removed a few dents in the car for free due to the inconvenience. They were friendly and accommodative during the entire process.
Hi Ryan, thank you so much for the kind words and for the trust you put in us with your Range Rover. We were genuinely disappointed that the replacement fuel pump gave you trouble, but it means a lot that Andrew and the team could jump on it right away and make it right — including cleaning up those dents while your car was already in the shop. That's exactly the kind of situation where we want to leave your car better than you found it, no exceptions. Thanks again for your patience and for being part of the ProTech family. We're always here if you need us. The Scottsdale ProTech Team
Service with a smile. They make you feel like you a VIP. Exceptionally good communication to keep you informed of what's happening and if anything else is needed. Had an option to take 'a shortcut' - but their advice was 'safety first'.
The best shop I’ve ever worked with! I had two cars in the shop within the same week, and they made the entire process so easy and comfortable. As a woman, it can honestly be hard to know which car shops to trust, but I felt completely taken care of here. I even needed new tires, and they went out of their way to pick them up and bring them back for me, which saved me so much time and stress. Huge shoutout to Will I really appreciate him and the entire team. Highly recommend!
Clara, thank you for taking the time to write this. Trusting a shop with two vehicles in the same week is not a small thing, and knowing you felt completely taken care of the whole way through means a lot to us. We hear you on how hard it can be to find a shop you feel good about walking into, and making every customer feel that same level of respect and honesty is something we take seriously. We will make sure Will sees this. He will appreciate knowing that going out of his way on the tire pickup and drop off made a real difference for you. That is exactly the kind of extra effort we want to be known for. Welcome to the AER family, Clara. We are glad we could make it easy, and we look forward to taking care of you again. The Scottsdale ProTech Team
I just was introduced to this group after relocating from Carlsbad CA. The team is awesome and there even is a brother from Chicago who is great. Here is the real scoop, if you own a Benz that is out of warranty, these guys perform the scheduled service for much less than the dealer price, still having the same skilled mechanics and manufacturers protocols. I love this group and you will too!
Ed, thank you for the introduction and for the kind words. Welcome to the Valley, and glad the group made you feel at home right away, including our friend from Chicago. You captured exactly what we set out to build with ProTech, the same skilled hands and manufacturer protocols your Benz gets at the dealer, without the dealer price tag once the factory warranty runs out. Appreciate you spreading the word, and we look forward to taking care of you and your Benz for years to come. The Scottsdale ProTech Team
Top of the chart, great service and excellent customer support
Alex, thank you for the postive review and for taking the time to share your experience. Comments like this mean a lot to our whole team at Scottsdale ProTech, and we're glad we delivered the level of service you expect from a shop working on your vehicle. We look forward to seeing you again for your next service. The Scottsdale ProTech Team
Went in for 4 wheel alignment because of new tires. I was there for 3.5 hours they gave me before and after specifications my Alignment was better before they started they didn’t want me to leave a review they had 2 technicians working on my car now I have to take it somewhere else that has more experience on BMW. They did refund my $$. Worst experience ever!!!
Ron, we appreciate you flagging your concerns. To be transparent about what happened, two technicians worked on your alignment and we provided you with the before and after specifications so you could see the results yourself. When you weren't satisfied, we issued a full refund without hesitation. We're always working to improve, and we wish you the best with your BMW. The Scottsdale ProTech Team
Great service. Great crew to work with.
Very unhappy, they kept my Mercedes for a month and did no repairs on it. At first the couldn’t figure out what was wrong. Then they said one turbo was bad, after a week they said both turbos were bad. Supposedly they ordered the parts from the company the insurance listed. No call backs, no updates and no answers. After a month i called Andrew and he told me that I should sell it. I told him I was going to come and pick it up. I picked it up and when I got home I opened the hood and saw that the air intake housing was completely unattached. I took it to another mechanic and fixed the simple problem. It wasn’t the turbos!!!! Very unprofessional, untrustworthy and very bad business. The Protech response is a false statement. I never took it to a dealer for diagnosis. Protech stated no codes were showing and said they were continuing to find the problem. After a couple of weeks they said it was a turbo, then a few days laters later they said it was both turbos. After a month of having my SUV at their shop I decided to pick it up. When I did Andrew had nothing to say to me. He just handed the keys to me with a big grin on his face.
Mike, we appreciate the chance to respond directly. Your vehicle came to us with a turbo diagnosis already identified by the dealership, and once we began working the claim through your extended warranty carrier, their approval process took far longer than any of us wanted. That delay was largely outside our control, but how long you went without hearing from us was not, and that part is on us. You should have gotten a call from our team during that month even when there was nothing new to report. The air intake housing being disconnected when you picked up the vehicle is a separate issue and a legitimate one. That should not have happened, and we'd like to understand exactly what occurred and make it right. Please call us directly at 480-947-9297 so we can address it. We hold ourselves to the standard of leaving every vehicle and every customer better than we found them, and it's clear we fell short of that here. We'd welcome the chance to make this right. The Scottsdale ProTech Team
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